HomeSupport

A little help.
Right this way.

A question, a store problem, or an idea? Start here.

Help with a marketplace purchase

If you purchased a Salus plugin on WooCommerce.com, open a request through your WooCommerce account. Your product and subscription details help route it to the right place.

Open WooCommerce support

You may need to sign in to your WooCommerce.com account.

Questions, ideas,
and hellos

Want to ask about Salus Plugins or share a task you wish was easier? Send us an email.

Help us understand
what happened.

These details can make a support request easier to work through.

  • The plugin name and version.
  • Your WordPress and WooCommerce versions.
  • What you expected, what happened, and how to reproduce it.
  • A screenshot or relevant error message, with personal details removed.

Keep passwords, API keys, payment information, and customer data out of your message. If store access becomes necessary, we’ll discuss a temporary account with you.

One more thing.

Other ways we can help.

Who handles billing and refunds?

For purchases made on WooCommerce.com, contact WooCommerce support about payments, subscriptions, cancellations, or refunds. We help with the plugin itself.

How do I report a security issue?

Email hello@salus.sarl with the subject “Private security report.” Describe the affected plugin, version, and how to reproduce the issue. Please keep exploit details private while we review the report.

Where can I find setup instructions?

Our guides page explains where to find help. Each released plugin will link to its own documentation.